Violent or abusive behaviour

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.



A zero-tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.




At no time will any such behaviour be tolerated in this practice.


If you do not respect the rights of our staff, we may choose to inform the police and make arrangements for you to be removed from our medical list.


Folly Lane Medical Centre also reserves the right to remove any patient seen to be making abusive or defamatory remarks on any social networking site (Facebook/Twitter etc).


  • Please be aware that by posting online anything that can be construed as slanderous will be treated as abuse and appropriate action will be taken by the Practice.

Please note, staff are performing their duties under the directive of the Partners of the practice and must adhere to the rules as set out by the practice.

Thank You


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